Return Policy
No Returns Policy
At Purple Life Sciences Pvt. Ltd., we are committed to delivering products that meet the highest standards of quality and safety.
As our products fall under the category of health and wellness supplements, we do not accept returns or offer refunds once an order has been delivered and accepted by the customer.
To maintain the highest standards of product quality and consumer safety, returns are not accepted once a product has been delivered and accepted. As health and wellness products require appropriate storage and handling, we are unable to verify the conditions under which they have been kept after delivery.
By placing an order with Purple Life Sciences Pvt. Ltd., you acknowledge and agree to this Returns, Refund & Cancellation Policy.
Exceptions
Damaged or Defective Products
If you receive a product that is damaged, defective, or tampered with, please:
- Take clear photographs of the damaged product and its outer packaging.
- Contact our Customer Support team within 24 hours of delivery.
- Share your order number along with the photographs for verification.
- If the outer package appears visibly damaged at the time of delivery, we recommend refusing the shipment.
After verification, Purple Life Sciences Pvt. Ltd. will arrange a suitable resolution, which may include a replacement or refund, at our sole discretion.
Incorrect Product Delivered
If you receive an incorrect product:
- Notify our Customer Support team within 24 hours of delivery.
- Provide your order number along with photographs of the product received.
- Requests raised after 24 hours of delivery may not be eligible for resolution.
Order Cancellation
Once an order has been successfully placed, it cannot be cancelled as it is immediately processed for dispatch.
If you no longer wish to accept the order, you may:
- Refuse the delivery at the time of arrival.
- Ask the delivery partner to mark the shipment as "Refused – Return to Sender."
- Ensure the package remains unopened and undamaged.
Please note that return shipping and applicable handling charges, if any, may be deducted before processing an eligible refund.
Conditions in exceptional cases:
Returned items must be in unused, unopened condition with all original packaging.
Initiating a Return:
To initiate a return, please contact our customer support at support@purplelifesciences.com with your order number.
Refunds:
Refunds are processed within 14 business days after receiving the returned items.
Return Shipping:
Shipping, logistics, and handling charges will be deducted from the original payment. The remaining amount will then be refunded to the customer. Customers are responsible for these costs unless the return is due to an error on our part.
Exchanges:
Unfortunately, we do not currently offer exchanges. Please initiate a return and place a new order.
Note:
Refunds may take additional time to reflect in your account depending on your payment method.
Thank you for choosing Purple Life Sciences. We value your satisfaction and are here to assist with any concerns or inquiries.