Refund policy
Last Updated: 12 October 2026
This Return and Refund Policy (“Policy”) is issued by PURPLE LIFE SCIENCES PVT LTD (“Company”, “we”, “our”, or “us”), a company registered under the Companies Act, 2013.
No Returns Policy
· Due to the nature of our products, including dietary supplements and wellness products, we do not accept returns or provide refunds once a product has been delivered and accepted, except in cases of damaged or defective products, incorrect deliveries, approved unforeseen circumstances, or where required by applicable law.
· This policy is intended to maintain product quality, hygiene, and safety, as we cannot guarantee storage and handling conditions once products leave our facility.
· By placing an order with PURPLE LIFE SCIENCES PVT LTD, you acknowledge and agree to this policy, subject to applicable law.
Exceptions
· Damaged or Defective Products
· Document the damage or defect with clear photographs.
· Contact our customer support team within 24 hours of delivery.
· Provide your order number and photographs of the product and packaging.
· If the package is visibly damaged at delivery, please inform the delivery partner and refuse acceptance wherever possible.
· Incorrect Product Delivery
· Contact our customer support team within 24 hours of receiving the order.
· Provide your order number and clear photographs of the product received and its packaging.
· Unforeseen Circumstances
· Requests arising from unforeseen circumstances will be reviewed on a case-by-case basis.
· Any return, replacement, or refund will be subject to verification, approval, and applicable law.
Claims should be reported within 24 hours of delivery to help us investigate and resolve the issue promptly. This reporting period does not restrict any rights or remedies available under applicable law.
Order Cancellation and Refund Process
· Order Cancellation: Orders cannot be cancelled once dispatched. If you wish to cancel an order before dispatch, please contact our customer support team immediately. Cancellation may not be possible once processing has commenced.
· Refusing Delivery: If you no longer wish to receive an order, you may refuse acceptance at the time of delivery. Where possible, request the delivery partner to mark the shipment as “REFUSED – RETURN TO SENDER”. Ensure the package remains unopened and undamaged. Any applicable refund will be assessed after the shipment returns to our facility and the order is verified.
· Refund Timeline: Approved refunds will generally be processed within 7–14 business days after approval or receipt and verification of the returned shipment, as applicable. Refunds will ordinarily be credited to the original payment method. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
· Products delivered and accepted are not eligible for return or refund except in the circumstances described in this Policy or where required by applicable law.
Contact Us
PURPLE LIFE SCIENCES PVT LTD
Email: support@purplelifesciences.com
Grievance Officer: Puneeth Reddy Kamalapuram
Grievance Email: puneeth@purplelifesciences.com
Address: Brundavan Colony, Plot No. 2 & 3, Gandipet Main Road, Narsingi, Hyderabad, Telangana – 500075, India.