Cancellation Policy

Order Cancellation

Once an order has been successfully placed, it enters our processing and dispatch workflow immediately. Therefore, orders cannot be cancelled after confirmation.

If you no longer wish to receive your order, you may refuse the delivery at the time of arrival by informing the delivery partner to mark the shipment as "Refused – Return to Sender." The package must remain unopened and undamaged.

Please note that applicable shipping, handling, payment gateway, or return logistics charges may be deducted before processing any eligible refund, if applicable.

Refund Process:
Refunds for canceled orders will be processed within 14 business days. The exact time may vary based on your payment provider's policies.

Product Return:
Products are eligible for return within 2 days of delivery. Once the returned item reaches us, it will undergo a quality inspection. If the return meets our quality standards and conditions then the refunds will be processed.

Refund Eligibility:
Refunds will only be issued for canceled orders or damaged/defective products. Shipping and handling costs are non-refundable.

Damaged or Defective Items:
If you receive a damaged or defective product, please contact our customer service team within 24 hours of receiving the item. We will provide instructions for returning the damaged or defective product and issue a refund or replacement.

Contact Information:
For any inquiries regarding cancellations, returns, or refunds, please contact our customer service team at support@purplelifesciences.com

These Terms & Conditions and the Cancellation Policy are subject to change without notice. Please review them periodically for any updates. Last updated November 2024.