Shipping policy
Last Updated: 12 October 2026
This Shipping & Delivery Policy (“Policy”) is issued by PURPLE LIFE SCIENCES PVT LTD (“Company”, “we”, “our”, or “us”), a company registered under the Companies Act, 2013.
Delivery Information
· PURPLE LIFE SCIENCES PVT LTD provides delivery services across serviceable locations within India.
· The estimated standard delivery timeline is 2–5 business days, depending on the delivery location, courier service, and order processing requirements.
· Delivery timelines are estimates and may vary due to location, public holidays, weather conditions, courier operations, or other unforeseen circumstances.
· Orders are processed on working days, subject to product availability, payment confirmation, and operational requirements.
· We reserve the right to restrict delivery to locations that are not serviceable by our courier partners.
Shipping Charges
· Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
· Shipping charges may vary depending on the delivery location, order value, promotional offers, and other applicable conditions.
· Free shipping offers, where available, will be subject to the terms specified on our website.
Order Tracking
· Once your order is dispatched, tracking details will be shared through the available communication channel, such as email or SMS, where supported.
· You can use the tracking details provided to monitor your shipment's status.
· Tracking updates may take time to appear, depending on the courier partner.
Delivery Guidelines
· Please ensure that your shipping address, pin code, phone number, and other delivery details are accurate when placing your order.
· A signature, delivery OTP, or other verification may be required at the time of delivery, depending on the courier partner.
· Please ensure that someone is available to receive the package when delivery is attempted.
· In case of failed delivery attempts, the courier partner may contact you using the details provided at checkout.
· If the shipment is returned to us because delivery could not be completed, our team will review the circumstances and communicate the available options.
Damaged Packages or Incorrect Deliveries
· If the package is visibly damaged at the time of delivery, please inform the delivery partner and refuse acceptance wherever possible.
· If you receive a damaged, defective, or incorrect product, contact our customer support team within 24 hours of delivery.
· Please provide your order number, a description of the issue, and clear photographs of the product and packaging.
· Our team will review your request and advise you on the appropriate resolution in accordance with our Return & Refund Policy and applicable law.
Delivery Delays
Delivery may be delayed due to circumstances beyond our reasonable control, including extreme weather, natural disasters, public emergencies, transport disruptions, courier network issues, or other unforeseen events. We will make reasonable efforts to assist with tracking and resolving delivery issues where possible.
Contact Us
PURPLE LIFE SCIENCES PVT LTD
Email: support@purplelifesciences.com
Grievance Officer: Puneeth Reddy Kamalapuram
Grievance Email: puneeth@purplelifesciences.com
Address: Brundavan Colony, Plot No. 2 & 3, Gandipet Main Road, Narsingi, Hyderabad, Telangana – 500075, India.