Terms of service
Last Updated: 12 October 2026
These Terms and Conditions (“Terms”) govern your use of www.purplelifesciences.com and purchases made through the website.
In these Terms, “Purple Life Sciences”, “Company”, “we”, “our”, and “us” refer to PURPLE LIFE SCIENCES PVT LTD.
1. Company Information
Legal Name: PURPLE LIFE SCIENCES PVT LTD
Registered Office Address: Brundavan Colony, Plot No. 2 & 3, Gandipet Main Road, Narsingi, Hyderabad, Telangana – 500075, India.
Grievance Officer: Puneeth Reddy Kamalapuram
Email: puneeth@purplelifesciences.com
Customer Support: support@purplelifesciences.com
2. Eligibility
By accessing our website or placing an order, you confirm that you are at least 18 years of age or are using the website with appropriate parental or guardian involvement as permitted by law; you have the legal capacity to enter into a transaction; the information you provide is accurate and complete; and you are purchasing products for lawful purposes.
3. Product Information
Purple Life Sciences offers nutraceuticals, dietary supplements, and other wellness products as listed on our website. We make reasonable efforts to display accurate product descriptions, ingredients, usage instructions, prices, and images. Product packaging and appearance may vary from images displayed online. Customers should read the product label, ingredients, recommended usage, warnings, and storage instructions before use. If you have allergies, take medication, have an existing medical condition, or are pregnant or breastfeeding, consult a qualified healthcare professional before using a product where appropriate.
4. Health Disclaimer
Our products are intended for their stated purpose and applicable regulatory category. Nutraceuticals and dietary supplements are not substitutes for a balanced diet or appropriate medical care. Unless expressly authorised under applicable law for the relevant product, product information is not intended to diagnose, treat, cure, or prevent any disease. Individual experiences and outcomes may vary. Website content does not constitute personalised medical advice. Do not discontinue or alter prescribed medication without consulting a qualified healthcare professional.
5. Orders and Acceptance
All orders are subject to product availability, successful payment or payment authorisation, address serviceability, and order verification. We reserve the right to contact you for clarification or verification where reasonably necessary. If an order cannot be fulfilled due to stock unavailability, payment issues, a material pricing error, suspected fraud, or a legal or operational restriction, we may cancel the affected order. Any refund due will be processed in accordance with applicable law and our refund policy.
6. Pricing and Payment
All prices are displayed in Indian Rupees (INR). Applicable taxes and shipping charges will be disclosed during checkout as required. Prices, promotional offers, and product availability may change from time to time. Promotional codes and discounts are subject to their stated terms and eligibility conditions. Payments must be made through the authorised payment methods displayed at checkout and are processed through authorised payment service providers.
7. Order Cancellation
Orders cannot be cancelled once dispatched. If you wish to cancel an order before dispatch, please contact our customer support team as soon as possible. Cancellation may not be possible once processing has commenced. If cancellation is unavailable, you may refuse delivery where permitted and follow the applicable return-to-sender process. Please refer to our Return & Refund Policy for further details. All cancellation terms are subject to applicable law.
8. Returns and Refunds
Due to the nature of our health and wellness products, returns may be restricted for hygiene and product-safety reasons. Delivered and accepted products are generally not eligible for return or refund, except in cases involving damaged or defective products, incorrect deliveries, approved exceptional circumstances, or other circumstances where a remedy is required by applicable law. Please refer to our Return & Refund Policy for reporting requirements and refund procedures.
9. Shipping and Delivery
We provide delivery to serviceable locations within India, subject to product availability and courier coverage. The estimated delivery timeline is generally 2–5 business days, depending on the delivery location and courier service. Actual delivery times may vary due to operational or unforeseen circumstances. Please refer to our Shipping & Delivery Policy for additional details.
10. Customer Responsibilities
You agree not to use the website for unlawful, fraudulent, or misleading activities; provide false or unauthorised payment, contact, or delivery information; interfere with website security or functionality; attempt unauthorised access to our systems or data; or reproduce or commercially exploit website content without permission, except where permitted by law.
11. Intellectual Property
Website content, including text, graphics, logos, product images, designs, and trademarks, is owned by or licensed to Purple Life Sciences unless otherwise stated. You may use this content for personal, non-commercial purposes. Reproduction, distribution, modification, or commercial use without permission is prohibited except where permitted by law.
12. Limitation of Liability
To the extent permitted by applicable law, Purple Life Sciences will not be liable for indirect or consequential losses arising from the use of the website or products where such exclusion is legally permissible. Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited.
13. Third-Party Services
Our website may use third-party payment gateways, logistics providers, analytics tools, and other services. Their use may be subject to separate terms and privacy policies.
14. Governing Law
These Terms are governed by the laws of India. Disputes will be handled by the competent courts or authorities having jurisdiction under applicable law. Nothing in these Terms prevents customers from exercising rights available under applicable consumer protection legislation.
15. Changes to These Terms
We may update these Terms from time to time. The latest version will be published on our website with the revised date, subject to applicable law.
Contact Us
PURPLE LIFE SCIENCES PVT LTD
Email: support@purplelifesciences.com
Grievance Officer: Puneeth Reddy Kamalapuram
Grievance Email: puneeth@purplelifesciences.com
Address: Brundavan Colony, Plot No. 2 & 3, Gandipet Main Road, Narsingi, Hyderabad, Telangana – 500075, India.